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[Travel Industry] Customer Service (Mandarin Speaker)

Full Time

MYR 3,500.00 - 4,900.00/mth

Junior

0 year experience

Customer Service (Call Centre Executive)

(On Site) Jalan Pengaturcara U1/51, Kawasan Perindustrian Temasya, 40150 Shah Alam, Selangor, Malaysia

[Travel Industry] Customer Service (Mandarin Speaker)

(On Site) Jalan Pengaturcara U1/51, Kawasan Perindustrian Temasya, 40150 Shah Alam, Selangor, Malaysia

Job Description

• Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs

• Maintain good communication and cooperation with relevant departments

•To exceed customers' expectations in terms of customer service & accurate information.

• Work in a team to achieve the required KPI elements and SLA.

 

负责客户在线咨询答疑,针对客户咨询需求,提供有效解答
与有关部门保持良好的沟通与合作
在客户服务和准确信息方面超越客户的期望。
团队合作以实现所需的 KPI 元素和 SLA。

Job Requirements

• Must be able to converse fluently using Mandarin and English

• Must be able to read and write traditional & simplified mandarin word, and English

• 24/7 shift system (5 days a week, 9 hours a day)

• Education: SPM, UEC, O-level or; and above

• Welcome to apply without work experience

 

必须能够流利地使用 中文和英语进行交流
必须能 读 &写 简体,繁体 中文, 和英文
轮班制度24/7 (每星期5天,每天9小時)
学历:SPM, UEC, O-level 或更高
欢迎无工作经验申请

Required Language

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Skills

Required (Must) Preferred (Add-on)
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About The Company

IGT Services and Technologies KL Sdn. Bhd.

SSM Registration Code: 1271754-W

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IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with 100% focus on customer experience,

IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

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IGT Services and Technologies KL Sdn. Bhd.

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