A.   MAIN DUTIES

·       Assists in overseeing the preparation and update of individual Department Operations Manuals.

·       Conducts and attends regular communications meetings and ensure that departmental briefings and meeting are effective and coordinated as necessary.

·       Handles all guest customer complaints and inquiries in a timely, courteous and efficient manner. Following through to make sure problems are resolved satisfactorily.

·      Ensures positive colleague interactions, maintaining professional and positive working relationships.

·       Maximize employee productivity through the use of multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the customers.

·       Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

·       Proactively manages costs based on key performance indicators, working through the respective Heads of Department as appropriate.

·       Assists in the inventory management and on-going maintenance of company operating equipment and other assets.

·       Assists with the input and oversight of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions.

·       Continuously explores ways to support outlets in creating products that help to maximize revenues and profits.

·       Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.

·       Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the company and satisfaction of the customers.

B.   ACCOUNTIBILITY

·         Achieving sales target.

·         Achieving zero stock wastage.

·         Achieving zero operational failure in terms of hygiene, health and safety requirement of HACCP standard.