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Basic RM4500-Customer Service Executive Mandarin Speaker Needed @ Ara Damansara

Full Time

MYR 4,500.00 - 4,700.00

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) 47301 Ara Damansara, Selangor, Malaysia

Basic RM4500-Customer Service Executive Mandarin Speaker Needed @ Ara Damansara

(On Site) 47301 Ara Damansara, Selangor, Malaysia

Job Description

You are responsible in, 

·         Provide detailed information and support to customers regarding products, including cameras, printers, and accessories, through phone, email, and live chat.

·         Address and resolve customer issues related to product performance, warranty claims, repairs, and returns efficiently and professionally.

·         Assist customers with placing orders, updating them on order status, and handling shipping-related queries to ensure a smooth purchasing experience.

·         Offer guidance and troubleshooting for technical problems with products, helping customers resolve issues or directing them to the appropriate technical support resources.

·         Collect and document customer feedback and complaints, and relay this information to relevant departments to help improve products and services.

 

·         Salary Package: RM4500 + KPI ALLOWANCE UP TO RM 200

·         EPF + SOCSO IS PROVIDED 

·         14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED

·         1 month paid training is provided.

·         Location: Nearby LRT Ara Damansara and 10 minutes walking distances

Job Requirements

Requirement 

·         SPM holders and above.

·         Fluent in speaking and writing Mandarin and Cantonese 

·         Available to work in (9 Hour including 1 Hour break) Mon - Fri, 7:30am - 6pm & Sat, 9am - 1pm

·         4.5/5 working days and Sunday fixed of day 

·         Passionate on customer experience related tasks 

·         Able to work in a fast-paced environment

·         Strong ability to multitask, prioritize and manage time effectively

·         You are required to work on site at Ara Damansara Office

Available to start work on 18 November 2024

Required Language

-

Skills

Required (Must) Preferred (Add-on)
-
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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