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Customer Service

Full Time

MYR 1,800.00 - 2,800.00

Middle Level

2 years experience

Customer Service (Customer Service - General)

(On Site) 59200 Bangsar South, Kuala Lumpur, Malaysia

Customer Service

(On Site) 59200 Bangsar South, Kuala Lumpur, Malaysia

Job Description

 

Responsibility

• Deliver excellent customer service through answering incoming customer inquiries via phone, email, or chat (WhatApps, WeChat & etc) in a professional and timely manner on all OTA.

• Manage and maintain guest accounts, including updating contact information and processing payments.

• Provide accurate and up-to-date information about products and services to guests.

• Perform office-based administrative duties when require.

• Coordinate cleaning / laundry / maintenance with cleaner, maintenance & other team members.

• Handle and resolve guest requests/issues and ensuring prompt action.

• Maintaining a positive, empathetic, and professional attitude towards guests at all times

Benefits

• Access to all the facility for you and families: infinity pool, gym, sky garden and etc.

• Special discount for all the staycation and Co-living properties.

• Fun & cozy workplace & colleagues.

• Remuneration Packages: Basic + Allowance + KPI Incentive

Additional Benefits

Training Provided,Allowance Provided,Staff Activities

Job Requirements

• Interpersonal and customer service skills to ensure positive interactions with customers• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to handle patrons who may be upset
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs

• Proficiency in speak, read & write of Bahasa Malaysia & English. Other language such as Mandarin and etc shall be added advantages.

• Fresh Graduates are welcome to apply.

• Able to work on weekends and public holidays. Off day on weekday.

• Working hour: Rotation

Required Language

-

Skills

Required (Must) Preferred (Add-on)
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About The Company

At Connection Sdn Bhd

SSM Registration Code: 1420879-A

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