Customer Support:

• Handle inquiries from Korean-speaking stakeholders and personnel and Malaysian based personnel via phone, email, and chat.
• Coordinate with the technical team to resolve customer issues.
• Ensure high customer satisfaction through timely follow-ups and problem resolution.

Administrative Tasks:

• Manage office tasks like scheduling, filing, and report preparation.
• Assist in organizing meetings and maintaining client documentation.
• Support sales and technical teams with paperwork and data entry.                         

Translation & Communication:

• Translate documents and emails between Korean and English.
• Act as a translator for meetings or calls with Korean-speaking stakeholders.

Data Management:

• Maintain and update client databases.
• Prepare customer service reports and track client feedback.