Best Benefits

Wealth Mastery Academy Sdn Bhd

Customer Service Executive

Full Time (9:00AM - 6:00PM)

MYR 3,000.00 - 4,000.00

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) 58000 Kuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Executive

(On Site) 58000 Kuala Lumpur, Kuala Lumpur, Malaysia

Job Description

Customer Interaction:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Issue Resolution:
- Identify and assess customers’ needs to achieve satisfaction.
- Coordinate with internal teams to resolve customer issues or concerns.
- Escalate unresolved issues to the appropriate team or department.
Customer Relationship Management:
- Build sustainable relationships and trust with customers through open and interactive communication.
- Maintain records of customer interactions, processed customer accounts, and filed documents.
- Follow communication procedures, guidelines, and policies.
Reporting and Feedback:
- Provide feedback on the efficiency of the customer service process.
- Keep records of customer interactions, transactions, comments, and complaints.
- Compile reports on overall customer satisfaction.
Product Knowledge:
- Stay informed about the company’s products and services to answer questions and provide accurate information to customers.
- Inform customers of new products, services, and promotions.
Continuous Improvement:
- Suggest and implement improvements in customer service practices.
- Participate in training and development opportunities to enhance skills and knowledge.

Job Requirements

Open to meet fresh grads (SPM holder & above). However, open to meeting someone who has a minimum 1 year of experience in customer Service.
Proficiency in Mandarin and English is required for this role.
A genuine passion for helping others and a strong commitment to providing excellent customer service.

Required Language

Mandarin English

Skills

Required (Must) Preferred (Add-on)

Benefits

Training Provided

Free Parking

EPF & Socso

Annual Leave

Next to KTM

About The Company

Wealth Mastery Academy Sdn Bhd

SSM Registration Code: 0837444-M

Wealth Mastery Academy (WMA) is a leading educational and training institution founded in 2009 in Malaysia. We are committed to providing our clients with top-notch training courses, in-house training, and consulting services that can help enhance their overall competitiveness. Since its establishment, Wealth Mastery Academy has successfully held a variety of large and small educational training and conference activities, positively influencing entrepreneurs from Singapore, Malaysia, Thailand, China, Hong Kong, Taiwan and Australia.

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