Customer Service Executive (Fragrance House) (Fluent English and BM) in PJ (Near Sunway) [GG]
Full Time (8:30AM - 5:30PM)
MYR 2,800.00 - 3,000.00
Junior
1 year experience
Customer Service (Customer Service - General)
(On Site) Leisure Commerce Square, 46150 Petaling Jaya, Selangor, Malaysia
Customer Service Executive (Fragrance House) (Fluent English and BM) in PJ (Near Sunway) [GG]
(On Site) Leisure Commerce Square, 46150 Petaling Jaya, Selangor, Malaysia
Job Description
Operating with a strong British heritage, our client has expanded its reach to over 100 countries, continuously growing its presence worldwide. With permanent offices in key locations like Singapore, Indonesia, Malaysia, Nigeria, and the USA, they have built an extensive support network across five continents.
This global footprint provides them with a unique perspective and deep understanding of international markets, allowing them to cater to diverse client needs effectively. Their expertise and adaptability make them a trusted partner for businesses seeking tailored solutions across various industries.
Position: Customer Service Officer/ Executive
Location: Petaling Jaya
Responsibilities:
Key Responsibilities:
Order Processing & Delivery:
- Manage and process customer orders, ensuring accurate order entry into the system.
- Coordinate delivery schedules and ensure timely invoicing.
- Liaise with logistics to track Sea, Air, and Road shipments.
Customer Interaction:
- Respond to customer inquiries and provide timely support regarding orders, product information, and services.
- Prepare and manage price quotations, product documentation, and other relevant office data.
Office Management:
- Maintain a comprehensive filing system for office documents, product information, and price quotations.
- Oversee the maintenance of the office lab and the samples library.
- Assist the sales team by preparing demo samples and arranging couriers for customer samples.
- Conduct annual stock checks to ensure inventory accuracy.
Reporting:
- Prepare and submit monthly sales reports and ‘win’ reports for review.
Job Requirements
- Diploma or Bachelor's Degree in Business Administration or an equivalent field.
- 1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.
Skills:
- Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Fluent in English and BM (both spoken and written).
- Excellent organizational and filing skills, with a keen eye for detail.
- Ability to work independently, with a proactive and customer-oriented attitude.
Personal Attributes:
- Strong teamwork skills with a willingness to support colleagues and contribute to a collaborative work environment.
- Self-motivated, precise, and capable of managing multiple tasks efficiently.
Remuneration packages:
Basic: RM2800-RM3000
EPF, SOCSO, EIS
Benefit:
Confirmed staff only: WFH option- 1 day/ week
13th month contractual bonus
Working Days: 5 days' work week (Mon to Fri)
Skills
About The Company
Polymorph Recruitment
SSM Registration Code: SA0484972-X
Passion
One of the greatest sadness in the team is that there are people that are unable to find jobs or even finding jobs that are not suitable hence finding people the right jobs gives us the greatest pleasure.
Our passion lies in our company that is being able to help candidates find their ideal job and as well give advice on how to grow themselves and give direction on where they can plan on their future so that they can better temselves.
We cover many different industries from F&B, Accounting, Sales, Marketing, PR, IT and much more. Hope to help all our candidates!
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Polymorph Recruitment
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