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Customer Service Executive in Telco Industry @PJ Damansara

Full Time (7:00AM - 3:00AM)

MYR 2,800.00 - 3,700.00

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) Ara Damansara, 40150 Ara Damansara, Selangor, Malaysia

Customer Service Executive in Telco Industry @PJ Damansara

(On Site) Ara Damansara, 40150 Ara Damansara, Selangor, Malaysia

Job Description

  • To efficiently handle inbound customer service inquiries in apps and emails.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow procedures, guidelines and policies
  • Able to transfer incoming calls relating to the relevant department correctly

Job Requirements

  • Candidate must possess at least SPM or above.
  • Strong and effective communicator, with fluency in written and spoken English . It will be advantageous for this application to be fluent in spoken Mandarin to liaise with Mandarin speaking customers.
  • Able to join on the any following date: 08 January 2025 , 15 January 2025 and 22 January 2024
  • Each shift consists of 9 working hours and includes of 1-hour lunch for rest (7am between 3am).
  • Applicants must be willing to work in Petaling Jaya.
  • Willing to work on 5 days with 2 rotation days off 

Required Language

-

Skills

Required (Must) Preferred (Add-on)
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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© Copyright 2025 Agensi Pekerjaan JEV Management Sdn. Bhd., registered in Malaysia (Company No: 201701016948 (1231113-U), EA License No. JTKSM860)
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