(E-HAILING) ENGLISH Speaker!!!Basic Up to RM2100-Customer Service Support @ JB.
Full Time
MYR 2,100.00 - 2,800.00
Junior
0 year experience
Customer Service (Customer Service - General)
(On Site) Nusa Jaya, 79250 Iskandar Puteri, Johor, Malaysia
(E-HAILING) ENGLISH Speaker!!!Basic Up to RM2100-Customer Service Support @ JB.
(On Site) Nusa Jaya, 79250 Iskandar Puteri, Johor, Malaysia
Job Description
Responsibility
· Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
· Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
· Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
· Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
· Keep current with any updates in service policies, operational procedures, and customer service best practices.
Job Requirements
Requirements
. Possess at least SPM and above. Fresh graduate is welcome to apply.
. Fluency in reading and writing in English is a must
· 24 Hours rotational shift (9 Hours including 1 hour break)
· 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
. Passionate on customer experience related tasks
. Able to work in a fast-paced environment.
. Strong ability to multitask, prioritize and manage time effectively.
. You are required to work on site at Medini 7 Office
. Available to start work on 2nd October 2024
Skills
Benefits
About The Company
Agensi Pekerjaan JEV Management Sdn Bhd
SSM Registration Code: -
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Agensi Pekerjaan JEV Management Sdn Bhd
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