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[RM 3200] Mandarin and English-Speaker Customer Service Advisor for Digital Industry (PJ)

Full Time

MYR 3,000.00 - 3,200.00

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) PJ, 47301 Ara Damansara, Selangor, Malaysia

[RM 3200] Mandarin and English-Speaker Customer Service Advisor for Digital Industry (PJ)

(On Site) PJ, 47301 Ara Damansara, Selangor, Malaysia

Job Description

  • Handling daily inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's services
  • Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support
  • Handling multiple chat with multiple issue at the same time
  • Provide efficient service to troubleshoot technical problems 
  • Provide primary technical advice to customers with practical information and tools
  • Work in a team to achieve the required KPI elements SLA

Job Requirements

  • Minimum SPM level or above
  • Fresh graduates / entry level applicants are encouraged to apply
  • Proficiency in Mandarin and English (verbal, read, typing)
  • Willing to commit on 5 working days (Monday-Friday)
  • Willing to work at 7:30am – 6pm (Rotation shift)
  • Willing to work at 9am – 1pm (4 hours) on Saturday (If require)
  • Fixed Sunday as offday
  • Able to work in office Ara Damansara, Petaling Jaya (fully on-site)
  • Preferable to start working on 23 October 2024 / 13 November 2024 

Required Language

-

Skills

Required (Must) Preferred (Add-on)
-

Benefits

-
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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