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RM2800 JUNIOR ENG E-HAILING CUSTOMER SERVICE ROLE @ JB

Full Time (8:00AM - 7:59AM)

MYR 3,200.00 - 4,200.00/mth

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) 7, Jalan Medini Sentral 5, 79250 Iskandar Puteri, Johor, Malaysia

RM2800 JUNIOR ENG E-HAILING CUSTOMER SERVICE ROLE @ JB

(On Site) 7, Jalan Medini Sentral 5, 79250 Iskandar Puteri, Johor, Malaysia

Job Description

Key Responsibilities:
Manage inbound customer inquiries via calls, email, and live chat
Support customers with ride bookings, cancellations, fare issues, and app-related concerns
Deliver professional and effective solutions to customer queries
Coordinate with drivers and partners to ensure smooth service operations
Maintain accurate and detailed records of customer interactions and feedback
Follow company guidelines, protocols, and service standards
 
Remuneration & Benefits:
Basic Salary: RM2,100 per month
Performance Incentives: Up to RM400 per month
Night Shift Allowance: Up to RM300 per month
EPF & SOCSO contributions included
Annual Leave: 12 days per year
Medical Leave: 14 days per year
Comprehensive Paid Training: 1 month
Free Shuttle Van Service (schedule provided prior to onboarding)

Job Requirements

Requirements:


Minimum SPM qualification
Proficient in English (reading, writing, speaking)
Willing to work 6 days per week (with rotational off-days)
Comfortable with rotational shifts (9 hours per shift, including break time)
Able to work on weekends and public holidays
Must be able to work on-site in Nusajaya, Iskandar Puteri, JB

Start Date: 14 May 2025

Required Language

-

Skills

Required (Must) Preferred (Add-on)
-
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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