Best Benefits

Agensi Pekerjaan JEV Management Sdn. Bhd.

Fresh Grads & Experienced

Salary up to RM3500 Mandarin Speaker Customer Care Consultant in Airline Industry

Full Time

MYR 3,000.00 - 3,500.00

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) 47301 Ara Damansara, Selangor, Malaysia

Salary up to RM3500 Mandarin Speaker Customer Care Consultant in Airline Industry

(On Site) 47301 Ara Damansara, Selangor, Malaysia

Job Description

· Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company’s services.

· Assist customer in planning, booking or rebooking request.

· Liaise with internal support team to resolve disputes and ensure customer satisfaction.

· Resolve customer complaints and enquiries in relation to changes in travel dates and related services.

· Provide assistance with booking or changing flight through Live Chat.

· Assist in processes of refunding and cancelling flight ticket.

Job Requirements

· Applicants with SPM level qualification and above are welcome

· Proficiency and Fluent in Mandarin, English, BM is required for this position (Read, Speak, Type)

· Have no issue to work on 8am – 9pm Rotational shift (9 hours per shift including 1 hour break time)

· Willing to commit on 5 days work per week (Rotational 2 off day per week)

· Willing to work on weekend or public holidays based on shift arrangement

· Able to start working on 23 October

· Have no issue to be fully work based at Petaling Jaya, Selangor Office

Required Language

Mandarin English

Skills

Required (Must) Preferred (Add-on)

Benefits

About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

Fresh Grads & Experienced

We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

Company Social Medias