[Up to RM 2500] English and BM Speaking Junior Customer Service for Airline (PJ)
Full Time
MYR 2,300.00 - 2,500.00
Junior
0 year experience
Customer Service (Customer Service - General)
(On Site) PJ, 47301 Ara Damansara, Selangor, Malaysia
[Up to RM 2500] English and BM Speaking Junior Customer Service for Airline (PJ)
(On Site) PJ, 47301 Ara Damansara, Selangor, Malaysia
Job Description
- Handling daily customer interactions (e.g. inbound call, email and live chat)
- Handling customer support calls and following up on the complaints on customer’s lodged issues frequently
- Complaints and escalation cases handling – To support the escalation cases from the stations, Live Chat, Group Desk, various departments via email, internal chat group
- Providing the passengers with real-time updates on cancellations and delays in their flights schedule and to assist the passengers to rebook or offer other service recovery on their tickets.
- Responsible in providing the voice call out to the affected passengers, providing the latest updates on the flight schedules, and help in moving the flights (including connecting flights).
Job Requirements
- Minimum SPM level or above
- Fresh graduates / entry level applicants are encouraged to apply
- Proficiency in English and Bahasa Malaysia are required for this role
- Willing to commit on 5 days work per week (Mon-Sun Rotation)
- Willing to work at 8am – 9pm (Morning Shift / Night Shift)
- Able to work in Ara Damansara, Petaling Jaya (fully on-site)
- Preferable to start working on 20 November 2024
Skills
Benefits
About The Company
Agensi Pekerjaan JEV Management Sdn. Bhd.
SSM Registration Code: -
We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.
This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)
In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.
At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.
We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.
We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.
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Agensi Pekerjaan JEV Management Sdn. Bhd.
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