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Up to RM4,200 Customer Support Specialist (Cantonese Traditional Mandarin & English) – FoodTech @ JB

Freelance (8:00AM - 7:59AM)

MYR 3,200.00 - 4,200.00/mth

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) 7, Jalan Medini Sentral 5, 79250 Iskandar Puteri, Johor, Malaysia

Up to RM4,200 Customer Support Specialist (Cantonese Traditional Mandarin & English) – FoodTech @ JB

(On Site) 7, Jalan Medini Sentral 5, 79250 Iskandar Puteri, Johor, Malaysia

Job Description

Key Responsibilities:

Respond promptly to incoming calls and live chat messages from customers
Provide support on food orders, cancellations, payment concerns, and app-related issues
Ensure excellent customer service by resolving issues quickly and professionally
Coordinate with delivery partners and restaurant teams to ensure smooth operations
Record customer interactions and feedback accurately for tracking and quality assurance
Follow company protocols when handling escalations or complex inquiries
 
Compensation & Benefits:

Basic salary: RM3,200 per month
Performance incentives: Up to RM400 based on KPIs
Full attendance bonus (for 6-day weeks): RM300
Night shift allowance: Up to RM300
EPF & SOCSO contributions
Annual leave: 12 days
Medical leave: 14 days
One-month paid training provided
Free shuttle van service (schedule provided before onboarding)

Job Requirements

Minimum SPM qualification

Good command of English (reading, speaking, writing)

Proficient in Cantonese and Traditional Mandarin (reading, speaking, writing)

Willing to work 5 to 6 days per week

(Attendance bonus available for 6-day workweeks across 4 consecutive weeks)

Comfortable working on rotational shifts (24/7 schedule)

Must be able to work on-site in Nusajaya, Iskandar Puteri

Start Date: 16 April 2025

Skills

Required (Must) Preferred (Add-on)
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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