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Up to RM4000 ENG Mandarin Customer Service Executive (Technical) @ PJ

Full Time (7:00AM - 3:00AM)

MYR 3,100.00 - 4,000.00/mth

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia

Up to RM4000 ENG Mandarin Customer Service Executive (Technical) @ PJ

(On Site) Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia

Job Description

[Responsibilities]

Manage inbound inquiries via phone calls, emails, and live chat from customers.

Assist customers with mobile, broadband, and TV service-related issues, including technical troubleshooting and service disruptions.

Provide support on billing queries, account-related concerns, and service configurations.

Deliver prompt, professional, and customer-centric solutions, ensuring high satisfaction. Accurately document all customer interactions, issues, and resolutions in the system.

Follow company’s service protocols and escalation procedures to handle complex cases efficiently.

Stay up to date with company’s latest products, services, and promotions to provide accurate information.

 

 Remuneration & Benefits:

 Basic Salary: RM3,100 per month

Performance Incentives: Up to RM500 per month

Night Shift Allowance: Up to RM400 per month

EPF & SOCSO contributions

Annual Leave: 12 days per year

Medical Leave: 14 days per year 

Comprehensive Paid Training

Job Requirements

Requirements:

Minimum SPM qualification

Proficient in English and Mandarin (speaking, reading, and writing)

Willing to work rotational shifts between 7:00 AM – 3:00 AM (9-hour shifts, inclusive of break)

Able to work on weekends and public holidays

Available to start on 23 April 2025

Must be able to work on-site in Petaling Jaya

Required Language

-

Skills

Required (Must) Preferred (Add-on)
-
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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