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Up to RM4090 Travel Industry Customer Service Representative @ PJ

Full Time (9:00AM - 12:00AM)

MYR 3,000.00 - 4,090.00/mth

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia

Up to RM4090 Travel Industry Customer Service Representative @ PJ

(On Site) Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia

Job Description

 [Responsibilities] 

Handle inbound customer inquiries via calls, emails, and live chat related to travel bookings and itinerary changes.

Assist customers with flight, hotel, car rental, and package bookings, cancellations, and modifications.

Provide professional support in resolving travel-related issues, ensuring a smooth and enjoyable customer experience.

Offer expert guidance on travel policies, fare rules, and destination-related concerns.

Accurately maintain and update customer records, booking history, and feedback.

Follow company’s customer service standards and escalation procedures to manage complex cases efficiently.

 

[Benefits] 

Employees will receive a basic monthly salary of RM3,000, & RM200 (Training Allowance)

with the opportunity to earn up to RM500 in night shift allowance, RM390 in KPI incentives. 

EPF and SOCSO contributions are provided. 

Employees are entitled to 12 days of annual leave. 

A total of 14 days of medical leave is included. 

Reachable by public transport (LRT) 

A one-month paid training period is provided. 

Job Requirements

[Requirements] 

Applicants with min SPM level qualification 

Proficient in Cantonese & Mandarin (Speak, Read, Type) 

Average English is available for this role (Read, Speak, Type) 

Able to work 9 hours in between 9am to 12am 

Have no issue to work on public holidays or weekend 

Willing to commit 5 days per week (2 Rotational off-day) 

Able to start on 16 April 2025 

Able to work in office in Petaling Jaya 

Skills

Required (Must) Preferred (Add-on)
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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