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[Urgent Hiring-Up to RM 4000] Cantonese Speaking Customer Service Officer for Travel Platform (PJ)

Full Time

MYR 3,000.00 - 4,000.00

Junior

0 year experience

Customer Service (Customer Service - General)

(On Site) PJ, 47301 Petaling Jaya, Selangor, Malaysia

[Urgent Hiring-Up to RM 4000] Cantonese Speaking Customer Service Officer for Travel Platform (PJ)

(On Site) PJ, 47301 Petaling Jaya, Selangor, Malaysia

Job Description

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (inbound/outbound calls, email, and live chat
  • Understand client’s issues and provide effectively and efficiency solution to the related issues (Platform Service, Booking, Ticket, Refund, and etc.)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times

Job Requirements

  • Candidates must possess at least a SPM level or above
  • Fresh Graduates are welcome to apply
  • Fluent in Cantonese (Speak and Listen)
  • Proficiency in Traditional Mandarin (read, written and typing)
  • Knowledge of English communication skill is required for this role 
  • Willing to commit on 5 days work per week (2 rotational offday)
  • Willing to work at 9am-12am rotational shift (9 hours work with 1 hour break included per shift)
  • Able to work in Petaling Jaya (fully on-site, reachable by LRT)
  • Preferrable to start working on 16th October 2024 

Skills

Required (Must) Preferred (Add-on)
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About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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