Strategic Planning   -Support the management team in developing the Bank’s strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention and deepening relationships -Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities - Portfolio Management -Perform payment merchant needs-product/solution mapping, preparing campaign/engagement toolkits, and customising commercial offers for execution -Work with with product/business teams to execute on product, marketing, and distribution strategies with our portfolio management plans at the individual merchant and portfolio levels -Execute the portfolio customer engagement activities across channels, continuously fine tuning ways to maximise customer engagement via the right channel, right time and right approach -For example, act on any potential leads provided from internal, contact center, helpdesk, etc by outbound calls or email; activate inactive merchant leads through outbound communications; -Perform post execution analysis on what worked, what didn’t, lessons learnt and how could we do better to better improve our subsequent portfolio optimisation initiatives -Create and maintain weekly, monthly, and quarterly merchant portfolio performance monitoring dashboards based on key performance indicators (KPIs) [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hong-leong-bank-berhad-job-executive-payments-merchant-activation-portfolio-management] ; Requirements:- -3 to 5 years of relevant work experience in payments, merchant services, merchant acquiring, portfolio management, business development, product management, solution based selling or telemarketing -Strong commercial acumen with proven track records in establishing successful partnerships and customer relationships; with the ability to conceptualise business development ideas and execute them -Previous experience in payments, fintech, wallets, point of sale (POS),merchant acquiring solutions would be an advantage