Our client, is a search engine and social media expert consulting agency. They collect and analyse campaign performance data and implementing the right targeting and strategy to help their clients achieve statistical growth online.

The CRM Specialist will be responsible for the implementation, customization, and maintenance of our key client’s Salesforce CRM platform. Managing a client's CRM platform means to activate their database leads, and you will be working closely with Strategists to formulate an effective customer journey. Identifying data pattern & data accuracy is key, and you will have the opportunity to take on globally-recognised upskill & certification to gain expertise on CRM platforms.

Position: CRM Salesforce Specialist
Location: Onsite Office in Oval Damansara, TTDI, Kuala Lumpur

Responsibilities:

• Reporting to the Director, based at the CRM Dept.
• Work closely with a dynamic team to gather requirements and implement customized solutions within the CRM system
• Develop and maintain custom objects, fields, formulas, validation rules, and workflows within the CRM system
• Handles Retargeting Solutions such as: Whatsapp Blasting, Messenger Blasting, SMS Blasting platforms.
• Identify data pattern & data accuracy
• Microsoft Excel data sorting
• Planning, design, strategize and propose an implementation plan to enhance the usability within the CRM system
• Stay up-to-date with CRM platforms updates and new features, and make recommendations for improvements to the platform.