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Operations & Branch Manager

Full Time (11:00AM - 5:00PM)

MYR 6,000.00 - 8,000.00 (Negotiable)

Manager

5 years experience

Sales - Retail/General (Supervisor/Team Lead)

(On Site) Unit 30, Level 2, PJU 5/22, Pusat Perdagangan Kota Damansara, 47810 Kota Damansara, Selangor, Malaysia

Operations & Branch Manager

(On Site) Unit 30, Level 2, PJU 5/22, Pusat Perdagangan Kota Damansara, 47810 Kota Damansara, Selangor, Malaysia

Job Description

1. Operational Management:

  - Oversee day-to-day operations of the pro shop, ensuring efficient workflow and excellent customer service.

  - Manage inventory, including ordering, receiving, and merchandising pickleball equipment and apparel.

  - Implement and maintain operational policies and procedures to ensure compliance with company standards.

2. Team Leadership:

  - Recruit, train, and supervise staff, fostering a positive and productive work environment.

  - Conduct regular performance evaluations and provide constructive feedback to team members.

  - Organize team meetings and training sessions to promote knowledge of products and customer service excellence.

3. Customer Relations:

  - Build and maintain strong relationships with customers, ensuring their needs are met and enhancing their shopping experience.

  - Address customer inquiries and resolve issues promptly and professionally.

  - Organize and promote community engagement events, such as clinics, tournaments, and social gatherings.

4. Financial Management:

  - Monitor financial performance, including budgeting, forecasting, and expense control.

  - Prepare reports on sales, inventory, and staff performance for upper management.

  - Ensure accurate record-keeping and compliance with financial policies.

Job Requirements

- Bachelor’s degree in Business Administration, Retail Management, or related field preferred.

- 5+ years of experience in retail management, preferably in a sports or specialty retail environment.

- Strong understanding of pickleball and passion for the sport.

- Excellent leadership, communication, and interpersonal skills.

- Proficient in inventory management software and point-of-sale systems.

- Ability to work flexible hours, including evenings and weekends as needed.

Required Language

-

Skills

Required (Must) Preferred (Add-on)
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About The Company

My Pickleball Sdn Bhd

SSM Registration Code: 1543810-D

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My Pickleball Sdn Bhd is a sports equiprment company specialising in Pickleball. As the first Pickleball Pro-shop in this fast growing industry, we are committed to promoting and growing the sport of Pickleball in the local community. My Pickleball Sdn Bhd aims to provide high-quality Pickleball equipments, organising tournaments, and offer training programme to all level of players. 

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