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Agensi Pekerjaan JEV Management Sdn. Bhd.

Latest Job

(RM 10,000-20,000 Basic) Mandarin Speaking Food & Beverage General Manager @ Klang Valley

Full Time

MYR 10,000.00 - 20,000.00

Manager

10 years experience

Food/Beverage/Restaurant Service (Supervisor/Team Lead)

(On Site) 56100 Kuala Lumpur, Kuala Lumpur, Malaysia

(RM 10,000-20,000 Basic) Mandarin Speaking Food & Beverage General Manager @ Klang Valley

(On Site) 56100 Kuala Lumpur, Kuala Lumpur, Malaysia

Job Description

1. **Leadership & Operations Management**

- Lead, motivate, and manage the front-of-house and back-of-house teams to deliver top-tier customer service and operational efficiency.

- Oversee daily restaurant operations, ensuring smooth execution of all tasks from food preparation to service delivery.

- Implement and enforce operational policies and procedures, maintaining the highest standards in food safety, cleanliness, and hospitality.

- Develop, implement, and continually assess processes to improve operational performance, efficiency, and profitability.

2. **Financial Management & Profitability**

- Manage P&L, ensuring the restaurant operates within budget and meets financial goals.

- Monitor inventory levels, ordering, and cost controls to minimize waste and improve profitability.

- Identify opportunities to reduce costs, optimize resource allocation, and improve revenue.

- Work with ownership on pricing strategies, promotions, and financial forecasting.

3. **Team Development & Training**

- Recruit, train, and develop staff, fostering a positive, collaborative, and high-performance work environment.

- Provide ongoing coaching and performance reviews to ensure that employees maintain high standards of service and quality.

- Design and implement staff training programs on service standards, product knowledge, and safety protocols.

- Develop a strong team culture with a focus on performance, accountability, and customer-centric values.

4. **Customer Experience & Satisfaction**

- Ensure exceptional guest service by overseeing the guest experience from greeting to checkout, maintaining a consistent, welcoming atmosphere.

- Handle customer complaints or concerns professionally, ensuring a swift resolution and maintaining guest loyalty.

- Analyze customer feedback and implement necessary changes to enhance service quality and satisfaction.

- Innovate and refine the menu and restaurant concept to keep the customer experience fresh and exciting.

5. **Marketing & Brand Strategy**

- Collaborate with the marketing team to develop and implement promotional campaigns, events, and social media strategies to drive traffic and engagement.

- Identify and act on opportunities for brand growth, including partnerships, community involvement, and new revenue streams.

- Ensure the restaurant maintains a strong and positive brand presence both online and offline.

6. **Compliance & Safety**

- Ensure the restaurant adheres to all local, state, and federal health and safety regulations, including labor laws, food safety standards, and environmental policies.

- Regularly review and update safety protocols, ensuring a safe and secure environment for staff and customers.

Job Requirements

- **Experience**: Minimum 10+ years of experience in food and beverage management, with at least 2 years in a senior leadership role (e.g., GM, Assistant GM, Operations Manager) in a high-volume restaurant or startup.

- **Industry Knowledge**: Proven track record of managing restaurants specializing in unique or niche dining concepts (e.g., BBQ, seafood, or specialty cuisine).

- **Leadership**: Strong leadership skills with the ability to inspire and manage a diverse team. A hands-on approach to management and problem-solving.

- **Financial Acumen**: Solid understanding of financials, cost controls, budgeting, and P&L management.

- **Customer-Focused**: A passion for exceptional customer service and the ability to create memorable experiences that keep guests coming back.

- **Operational Excellence**: Ability to multitask, stay organized, and manage time effectively while maintaining high standards in food quality, service, and operations.

- **Communication**: Excellent verbal and written communication skills, with the ability to interact effectively with staff, customers, and ownership.

- **Adaptability**: Comfortable working in a fast-paced, dynamic startup environment with changing priorities and growth opportunities.

- **Education**: A degree or certification in Hospitality Management, Culinary Arts, or a related field is preferred but not required.

Required Language

English Mandarin

Skills

Required (Must) Preferred (Add-on)

Benefits

EPF & Socso

Annual Leave

About The Company

Agensi Pekerjaan JEV Management Sdn. Bhd.

SSM Registration Code: -

Latest Job

We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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