Faedah Terbaik

Agensi Pekerjaan JEV Management Sdn. Bhd.

Basic Salary RM 9,000-11,000 Mandarin Speaking Customer Service Senior Manager @ KL

Sepenuh Masa

MYR 9,000.00 - 11,000.00

Pengurus Senior

5 tahun pengalaman

Customer Service (Customer Service - General)

(On Site) 50200 Bukit Bintang, Kuala Lumpur, Malaysia

Basic Salary RM 9,000-11,000 Mandarin Speaking Customer Service Senior Manager @ KL

(On Site) 50200 Bukit Bintang, Kuala Lumpur, Malaysia

Butiran Pekerjaan

· Responsible for receiving, following up, and resolving complex issues related to Web3, ensuring no issues are overlooked and all are resolved in a closed-loop manner.

· Proactively identify problems and promote solution through product and proceed optimization to enhance user experience.

· Provide accurate advice when collaborating with the product team and accurately evaluate the optimization decisions proposed by the development team.

· Strong ability to promote problem-solving and develop comprehensive related processes to drive team development.

· Communicate across departments, coordinate with others, and lead the team to achieve goals.

[Benefits]

· Grab meal allowance: RM25/day (subject to previous month attendance) payable in Grab business account

· OT Transportation Grab Car Allowances: 9pm to 6am (next day) during working days

· Team building pay & claims up to RM200 / month

· Medical coverage in/outpatient under AmMetLife

· Training fund @ RM1500 / year (Upon confirmation, after 3 months)

· Gym Subsidy @ RM1000 / year (Upon confirmation, after 3 months)

Keperluan

· More than 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred.

· Relevant experience and ability in data analysis, proficient in using software such as Office and XMind.

· Strong logical thinking and problem analysis skills, with a through understanding of the business field and the ability to identify the roof cause of problems.

· Ability to independently complete SOP formulation and process design, ensuring feasibility and executability of the designed processes.

Bahasa Yang Diperlukan

Bahasa Inggeris Bahasa Cina

Kemahiran

Diperlukan (Mesti) Diutamakan (Tambahan)

Faedah

EPF & Socso

Annual Leave

Latar Belakang Syarikat

Agensi Pekerjaan JEV Management Sdn. Bhd.

Nombor Pendaftaran SSM: -

We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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