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[RM 4700] Cantonese Speaking-Senior Customer Service Consultant for Digital Industry (PJ)

Sepenuh Masa

MYR 4,500.00 - 4,700.00

Junior

0 tahun pengalaman

Customer Service (Customer Service - General)

(On Site) PJ, 47301 Ara Damansara, Selangor, Malaysia

[RM 4700] Cantonese Speaking-Senior Customer Service Consultant for Digital Industry (PJ)

(On Site) PJ, 47301 Ara Damansara, Selangor, Malaysia

Butiran Pekerjaan

  • Handling daily inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's services
  • Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support
  • Handling multiple chat with multiple issue at the same time
  • Provide efficient service to troubleshoot technical problems 
  • Provide primary technical advice to customers with practical information and tools
  • Work in a team to achieve the required KPI elements SLA

Keperluan

  • Minimum SPM level or above
  • Fresh graduates / entry level applicants are encouraged to apply
  • Able to speak Cantonese fluently
  • Proficiency in Traditional Mandarin and average English (verbal, read, typing)
  • Willing to commit on 5 working days (Monday-Friday)
  • Willing to work at 7:30am – 6pm (Rotation shift)
  • Willing to work at 9am – 1pm (4 hours) on Saturday (If require)
  • Fixed Sunday as offday
  • Able to work in office Ara Damansara, Petaling Jaya (fully on-site)
  • Preferable to start working on 18 November 2024 

Kemahiran

Diperlukan (Mesti) Diutamakan (Tambahan)
-

Faedah

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Latar Belakang Syarikat

Agensi Pekerjaan JEV Management Sdn. Bhd.

Nombor Pendaftaran SSM: -

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We are a fully licensed recruitment agency (JTKSM 860) with extensive experience in advising businesses on recruitment and placement matching the right talents to the jobs based on their area of expertise, and sourcing the right talents for our clientele.

This extends to providing onboarding, corporate training to coaching services which are critical to raising productivity and ROI as well as talent retention. (Providing onboarding, corporate training, and coaching services is crucial for increasing productivity, ROI, and talent retention. These services play an important role in helping employees become productive quickly, developing their skills, and retaining them in the long run.)

In recruitment, speed is of the essence. Being a niche player in four major industries, namely IT, Hospitality/ Retail, Finance, and Contact Centre/ Customer Service, we have the in-depth industry and market knowledge to source and supply the ideal talents that suit the needs of the industries speedily and within clear requirements.

At JEV Management, we strongly believe in smart customization, whereby we would tailor our strategy based on the client’s needs, from job fit to alignment to organizational goals and culture. Our Corporate Training and Coaching services also offer highly customized solutions to meet the unique needs of our clients. We work closely with our clients to ensure they get the best talent acquisition and development solutions.

We view every potential hire from the holistic perspective of the talent life-cycle, from recruitment to development to progression. Our highly integrated and flexible approach is the reason why we have been receiving talent placement requests from both local and international firms. Besides adhering to high values and ethics, we offer robust market knowledge in guiding and coaching career seekers, and advising the client, especially when there is insufficient knowledge in the local or international market talent pool.

We emphasized the values and expectations of our clients, and fulfilling their expectations and needs will always be our priority.

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Agensi Pekerjaan JEV Management Sdn. Bhd.

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© Hakcipta 2024 Agensi Pekerjaan JEV Management Sdn. Bhd., registered in Malaysia (Company No: 201701016948 (1231113-U), EA License No. JTKSM860)
© Hakcipta 2024 Job Majestic Sdn. Bhd., registered in Malaysia (Company No: 201701037852 (1252023-X))

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