Job Responsibilities: -Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.   -Process refunds accurately and efficiently through backend systems and maintaining proper documentation.  -Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.   -Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.   -Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.   -Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.   -Review and process new driver applications, ensuring all required documents meet company standards.  -Verify documentation provided by drivers and update our system with new vehicle details promptly.  -Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.  -Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.  -Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.  -Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.  [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-brandt-international-job-customer-backend-support-specialist-hong-kong] ; Requirements:-   Job Requirements: -Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.  -Preferably possess backend support working experience, with a minimum of 1 year in a related role.  -Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.  -Previous experience in backend support, customer service, or related roles is highly preferred.  -Proficiency in English, Mandarin and Cantonese spoken and/or written. -Demonstrate a strong attention to detail and accuracy in processing documents and data.  -Possess excellent communication and interpersonal skills.  -Ability to work both independently and collaboratively within a fast-paced environment.  -Proficient in Microsoft Office Suite and other relevant software applications.  -Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.