1. Operational Management:

  - Oversee day-to-day operations of the pro shop, ensuring efficient workflow and excellent customer service.

  - Manage inventory, including ordering, receiving, and merchandising pickleball equipment and apparel.

  - Implement and maintain operational policies and procedures to ensure compliance with company standards.

2. Team Leadership:

  - Recruit, train, and supervise staff, fostering a positive and productive work environment.

  - Conduct regular performance evaluations and provide constructive feedback to team members.

  - Organize team meetings and training sessions to promote knowledge of products and customer service excellence.

3. Customer Relations:

  - Build and maintain strong relationships with customers, ensuring their needs are met and enhancing their shopping experience.

  - Address customer inquiries and resolve issues promptly and professionally.

  - Organize and promote community engagement events, such as clinics, tournaments, and social gatherings.

4. Financial Management:

  - Monitor financial performance, including budgeting, forecasting, and expense control.

  - Prepare reports on sales, inventory, and staff performance for upper management.

  - Ensure accurate record-keeping and compliance with financial policies.