Responsibility

• Deliver excellent customer service through answering incoming customer inquiries via phone, email, or chat (WhatApps, WeChat & etc) in a professional and timely manner on all OTA.

• Manage and maintain guest accounts, including updating contact information and processing payments.

• Provide accurate and up-to-date information about products and services to guests.

• Perform office-based administrative duties when require.

• Coordinate cleaning / laundry / maintenance with cleaner, maintenance & other team members.

• Handle and resolve guest requests/issues and ensuring prompt action.

• Maintaining a positive, empathetic, and professional attitude towards guests at all times

Benefits

• Access to all the facility for you and families: infinity pool, gym, sky garden and etc.

• Special discount for all the staycation and Co-living properties.

• Fun & cozy workplace & colleagues.

• Remuneration Packages: Basic + Allowance + KPI Incentive

Additional Benefits

Training Provided,Allowance Provided,Staff Activities