Operating with a strong British heritage, our client has expanded its reach to over 100 countries, continuously growing its presence worldwide. With permanent offices in key locations like Singapore, Indonesia, Malaysia, Nigeria, and the USA, they have built an extensive support network across five continents.

This global footprint provides them with a unique perspective and deep understanding of international markets, allowing them to cater to diverse client needs effectively. Their expertise and adaptability make them a trusted partner for businesses seeking tailored solutions across various industries.

Position: Customer Service Officer/ Executive
Location: Petaling Jaya

Responsibilities:

Key Responsibilities:
Order Processing & Delivery:

• Manage and process customer orders, ensuring accurate order entry into the system.
• Coordinate delivery schedules and ensure timely invoicing.
• Liaise with logistics to track Sea, Air, and Road shipments.

Customer Interaction:

• Respond to customer inquiries and provide timely support regarding orders, product information, and services.
• Prepare and manage price quotations, product documentation, and other relevant office data.

Office Management:

• Maintain a comprehensive filing system for office documents, product information, and price quotations.
• Oversee the maintenance of the office lab and the samples library.
• Assist the sales team by preparing demo samples and arranging couriers for customer samples.
• Conduct annual stock checks to ensure inventory accuracy.

Reporting:

• Prepare and submit monthly sales reports and ‘win’ reports for review.