(E-HAILING) ENGLISH Speaker!!!Basic Up to RM2100-Customer Service Support @ JB.
全职
MYR 2,100.00 - 2,800.00
初级
0 年经验
Customer Service (Customer Service - General)
(办公室) Nusa Jaya, 79250 Iskandar Puteri, Johor, Malaysia
(E-HAILING) ENGLISH Speaker!!!Basic Up to RM2100-Customer Service Support @ JB.
(办公室) Nusa Jaya, 79250 Iskandar Puteri, Johor, Malaysia
职位详情
Responsibility
· Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
· Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
· Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
· Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
· Keep current with any updates in service policies, operational procedures, and customer service best practices.
工作要求
Requirements
. Possess at least SPM and above. Fresh graduate is welcome to apply.
. Fluency in reading and writing in English is a must
· 24 Hours rotational shift (9 Hours including 1 hour break)
· 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
. Passionate on customer experience related tasks
. Able to work in a fast-paced environment.
. Strong ability to multitask, prioritize and manage time effectively.
. You are required to work on site at Medini 7 Office
. Available to start work on 2nd October 2024
技能
公司介绍
Agensi Pekerjaan JEV Management Sdn Bhd
SSM 注册号: -
公司的相簿
小心骗局。不要向不明来源提供个人信息或付款。在采取行动之前验证身份。立即举报任何疑似骗局。保持警惕,保持安全。
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