Responsibility 

·         Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.

·         Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.

·         Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.

·         Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.

·         Keep current with any updates in service policies, operational procedures, and customer service best practices.