Role Overview:

As a Junior Customer Service Executive at PichaEats, you will be an integral part of our customer service team, responsible for providing exceptional support to our clients across various channels. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive experience with PichaEats products and services. You will collaborate with different departments to handle complex queries and contribute to the development of customer service procedures. 

Responsibilities:

1. Respond to Customer Inquiries 
   • Address customer inquiries promptly via phone, email, and live chat, ensuring timely and accurate responses.
   • Ensure regular updates of the WhatsApp status on the PichaEats phone to keep customers informed and engaged.
2. Provide Accurate Information
   • Offer comprehensive information about PichaEats products and services to assist customers effectively. 
3. Resolve Issues Efficiently
   • Handle customer issues, concerns, and complaints professionally, working to resolve them in a timely manner. 
4. Collaborate with Departments 
   • Work with other departments to address complex customer queries and escalate issues when necessary. 
5. Maintain Positive Interactions
   • Uphold a positive and empathetic attitude in all customer interactions, contributing to a pleasant customer experience.
6. Document Interactions 
   • Keep detailed records of customer interactions, transactions, and resolutions, adhering to standard operating procedures.
   • When inputting orders, you are responsible for managing the entire process. On the event/order day, if the customer has any questions or concerns, you will be their point of contact, ensuring all issues are addressed and the order is successfully fulfilled from start to finish.
7. Stay Informed
   • Remain up-to-date with company policies, products, and services to provide current and accurate information to customers. 
8. Identify Opportunities 
   • Recognize opportunities for upselling or cross-selling additional products and services to customers. 
9. Develop Procedures
   • Assist in the creation and maintenance of customer service procedures and guidelines to improve service delivery.
10. Assist the Sales Team Lead and Mentor Intern 
    • Learn to guide and support the sales team, providing leadership and fostering a collaborative and productive work environment.