Our Client was incorporated is a newly set up company in 2023 and is in a partnership with a local MSC-Status Company which was established in 2002 and is accredited with ISO 9001:2015 and work with over 20 countries on the design and implementation of web applications and other numerous IT Projects. They provide Multi-Level Marketing Solutions, Web Development & Hosting, Software Development and diversified IT Solutions to clients.

Position: Korean Speaking Customer Service/ Admin Executive
Location: Pavilion @ Damansara Heights KL

RESPONSIBILITIES:

Customer Support:
Handle inquiries from Korean-speaking stakeholders and personnel and Malaysian based personnel via phone, email, and chat.
Coordinate with the technical team to resolve customer issues.
Ensure high customer satisfaction through timely follow-ups and problem resolution.

Administrative Tasks:
Manage office tasks like scheduling, filing, and report preparation.
Assist in organizing meetings and maintaining client documentation.
Support sales and technical teams with paperwork and data entry.

Translation & Communication:
Translate documents and emails between Korean and English.
Act as a translator for meetings or calls with Korean-speaking stakeholders.

Data Management:
Maintain and update client databases.
Prepare customer service reports and track client feedback.