As a Business Excellence Specialist, you will play a crucial role in supporting the Business Excellence Director to drive operational efficiency, process optimization, and automation. Your key focus will include billing report preparation, actualized revenue data management, and implementing improved workflows across the business. In detail

Billing and Revenue Management

• Collect, validate, and consolidate sales and operational data across business units for billing processes.
• Create and Prepare billing reports for submission to Finance and Business Units to ensure accurate invoice processing.
• Accurately input and manage actualized revenue for all business units, ensuring alignment with financial records.
• Reconcile discrepancies between billing data, client files, and financial records to ensure precision and compliance.
• Update client’s database in the business tracker
• Provide support for internal and external stakeholders for business need

Process Optimization and Automation

• Support the Business Excellence Director in identifying and implementing process improvements to optimize workflows, reduce manual effort, and enhance accuracy.
• Assist in the development of automated tools (e.g., third party software, ERP solutions) to streamline billing and reporting processes.
• Collaborate with IT and process excellence teams to troubleshoot systems and introduce enhancements.
• Document and maintain updated SOPs for standardized billing and revenue processes.

Team Collaboration and Growth

• Assist in mentoring and guiding junior team members to develop their skills in reporting and process improvement.
• Share knowledge and best practices within the team to ensure consistent high performance.
• Address and complete tasks assigned by direct supervisors/ head of departments