Job Description
• Administration and processing of online orders on E-commerce platforms such as
Wordpress websites/ Shopee / Lazada / Zalora / Amazon, etc;
• Manage the inventory of online platform effectively to avoid stock-outs and overselling;
• Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent customer experience, aligned with best-practices. Manage to follow up with customers' requests, enquiries, orders etc;
• Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;
• Manage to come up with solutions by communicating with online platform's customer service;
• Coordination of packing & arrangement on the shipment base on our Logistics;
• Uploading and maintaining all the SKUs selection on the e-commerce platform;
• Support the Management team in exploring strategic initiatives for our online offering;
• Assistance with price adjustments / promotion deals on e-commerce platform