Our Client was founded in 1977, initially focused on serving local and Oil & Gas industries on Peninsular Malaysia's east coast. The company diversified its activities nationwide, encompassing mechanical engineering, truck body building, construction, motor repairs, spare parts, insurance brokerage, housing development, and trading. This diversification aligns with Malaysia's Vision 2020, leading to significant growth and positioning the company as a comprehensive service provider. They are committed to expanding its facilities and resources to meet future demands and continue its progress.

Position: Senior Customer Service Executive
Location: Setia Alam Sun Suria Forum, Shah Alam

Responsibilities:

• Lead, mentor, and develop the customer service team, setting clear goals and performance expectations.
• Monitor team performance, provide feedback, and implement improvement strategies.
• Handle customer inquiries , ensuring timely and effective resolution and high level of customer service, addressing customer needs with empathy and professionalism.
• Oversee the monitoring and tracking of shipments, ensuring accurate and timely updates are provided to customers in addition on addressing and resolving any issues related to shipment delays, discrepancies, or changes.
• Manage the processing of claims for lost or damaged goods, ensuring proper documentation and communication and also resolve customer complaints and issues, coordinating with relevant departments.
• Manage relationships with international freight forwarding agents, ensuring compliance with global shipping regulations.
• Ensure thorough follow-up on all customer interactions, inquiries, and issues.